Purify-One’s limited warranty extends only to the original consumer purchaser of the product. It is warranted by Purify-One to be free from all defects in materials or workmanship for a period of one year from the date of original purchase. This warranty is subject to the following conditions, exclusions and exceptions.

Exclusions: This warranty does not cover normal wear and tear of parts and does not apply to any product that has been tampered with. This warranty does not cover damage caused by misuse, abuse or negligent handling or damage due to mishandling in transit or shipping. This warranty does not cover damage or defects caused by or resulting from repairs, service or alterations to the product or any of its parts, which have been performed by a repair person not authorized by Purify-One. This warranty is effective only if the product is purchased and operated in the USA or Canada, and does not extend to any devices which have been used in violation of written instructions furnished by Purify-One, or to devices which have had the serial number removed, altered, defaced or rendered illegible. 

Performance: During the limited warranty period, Purify-One will, at its option, repair or replace free of charge a defective product or part that is covered by this warranty. As a matter of warranty policy, Purify-One will not refund the purchase price. A repaired or replacement product will be covered by this warranty for the balance of the initial one year warranty period. 

To contact Customer Service: 
E-mail: info@purify-one.com 
Call: 832-418-6569

Please refer to your product name and model number when contacting Customer Service

Customer Service will give you further instructions for returning a defective product for repair or replacement. When returning a defective product, carefully pack the item to avoid damage in shipping, Purify-One cannot assume responsibility for loss or damage during incoming shipment. We recommend that you insure the package, as damage in shipping including the shipping cost is not covered under our warranty.

Be sure to include the following items with your product: any accessories related to the product, and a copy of your sales receipt or other proof of purchase to determine warranty status. C.O.D. shipments cannot be accepted. 

Limitations of Remedies: No representative or person is authorized to assume for Purify-One any other liability in connection with the sale of our products. This limited warranty is not transferable and any sale, transfer or other disposition of the product voids this limited warranty. There shall be no claims for defects or failure of performance or product failure under any theory of tort, contract or commercial law including, but not limited to, negligence, gross negligence, strict liability, breach of warranty and breach of contract. ANY IMPLIED WARRANTIES, OBLIGATIONS, OR LIABILITIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF THIS WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. REPAIR OR REPLACEMENT SHALL BE THE SOLE REMEDY OF THE PURCHASER UNDER THIS LIMITED WARRANTY, AND IN NO EVENT SHALL PURIFY-ONE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES YOU MAY INCUR IN CONNECTION WITH YOUR PURCHASE PRIOR TO USE OF THE PRODUCT OR FOR ANY BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, WHATSOEVER. Some states do not allow exclusion or limitation of special, incidental, or consequential damages, so the above limitation may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.